Have you guys had a good experience with Batul the Collection?

I know this is a vela subreddit, but i’ve recently had the worst experience with their customer service, and I was wondering if any of you experienced the same.

Their customer service basically just doesn’t exist. I’ve sent them 3 emails so far, with absolutely no response whatsoever (not even an automated one). I just hate when brands charge the customer a premium price tag but then put everything above the customer.

I recently ordered a skirt from them, but it was wayyy too tight around my hips because they didn’t list any measurements on their website other than length. So I requested a return, and it took them 6 days (4 business days) to send me an automated saying that it’s been approved (they don’t even produce the shipping label; you have to pay for shipping back). I’m away at college right now and won’t be home for the next week and a half, but they said that I have to return my item within 3 business days.

Considering the fact that it took them longer to send me an automated message, I think that’s genuinely insane. I’ve sent them emails and even used their messaging box on their website, but i’ve gotten nothing back, like at all.