Motorised charge port stuck.

The dashboard showed a warning that the charge port was open. When trying to close it on the touch screen, it didn’t work. When I tried the hand gesture next to the charging port, it closed halfway. Now it’s stuck and both charging ports won’t open. Help pls.

The dashboard showed a warning that the charge port was open. When trying to close it on the touch screen, it didn’t work. When I tried the hand gesture next to the charging port, it closed halfway. Now it’s stuck and both charging ports won’t open. Help pls.