Cant Withdrawal Funds

Cant withdrawal funds, apparently not enough BTC, but i am unable to get into my nicehash account since i never did KYC. Am i SOL?

https://preview.redd.it/0ftt6e9ac0ge1.png?width=915&format=png&auto=webp&s=f4b35f252e0d1b52ba20cda7af4e794e9e6bc823

and by SOL, i dont mean Solana lol