This school fucking sucks
It is a miracle that this university is still functioning - little as it is. Severely underfunded and it shows in the staff. You’re lucky to find anyone in registrar, treasurers, undergrad admission etc that has an ounce of genuine care or concern for the students. Most of them are as unhelpful and rude as one can possibly be. They are all sassy ladies that could give a shit what is it you need help with. It is a nightmare.
Be glad if you got deferred, this is my second degree and second institution enrolled in, I can assure you this is NOT the place to be. Go somewhere else. You don’t want to deal with this joke of a university.